Terms and conditions
The rules of the service, written to be read: what AlmaOS does, what to expect from Alma, how payment works and what happens if something fails.
Last updated: 30 September 2026
Who provides the service
AlmaOS is a service of CODELABS STUDIO, S.L., company number B88708797, registered office at Paseo Federico García Lorca 6, 3º E, 29130 Alhaurín de la Torre (Málaga, Spain), entered in the Málaga Commercial Registry, sheet MA-198508, entry 1. These terms govern access to and use of the AlmaOS website, application and channels (the Service). By creating an account or using the Service you accept them. Full company details and contact: final section.
What AlmaOS is
AlmaOS is a personal assistant and AI co-founder (Alma) that keeps the context of your work (projects, decisions, notes and conversations), gives it back to you when you need it and sends you alerts and summaries. You can talk to Alma in writing in the web application, by voice, and through Telegram once you link your account. Underneath runs the MemoryFirst memory engine, which is sold separately at memoryfirst.ai when you want to use it on its own.
Your account
You must be over 14 and give us truthful information. You are responsible for keeping your credentials safe and for what happens from your account; tell us without delay if you suspect unauthorised access. If you link an external channel (for example Telegram), only link accounts that belong to you.
Plans, trial and payment
AlmaOS includes a 14-day trial with no card. If you do not add a payment method before it ends, the subscription cancels itself. Paid plans are offered with monthly or annual billing, at the prices (excluding VAT) published on the pricing page when you subscribe. Payments are processed by Stripe Payments Europe, Ltd.; we do not have access to your full card details. The subscription renews automatically for the same period until you cancel. You can cancel at any time from your account, with no lock-in, and it stays active until the end of the period already paid. If you are a consumer, you keep the 14-day right of withdrawal set out in consumer law; if you expressly ask for the service to start earlier, you must pay the proportionate part already provided. We will give reasonable advance notice of any price change, which will not affect the period already paid.
Acceptable use
You may not use the Service for unlawful activities, to infringe third-party rights, to upload content you have no right to use, to try to access other accounts or systems, to overload or degrade the Service, or to extract or copy its models or content in bulk. We may suspend an account that breaches this clause, warning you where possible.
Your content and our rights
The content you save, dictate or send to AlmaOS remains yours. You grant us only the licence needed to store, process and show it to you in order to provide the Service. We do not train artificial intelligence models on your content. The software, the AlmaOS brand, the design and the texts of the Service belong to CODELABS STUDIO, S.L. or its licensors, and these terms give you no right over them other than personal use of the Service while your account is active.
Artificial intelligence: scope and limits
Alma produces answers, summaries and suggestions using artificial intelligence models, to which the content needed for your request is sent through a model gateway in our infrastructure. You are interacting with an automated system, not a person. Models can be wrong, omit information or give incomplete answers: Alma is decision support, not legal, tax, financial or medical advice, and you must check what it tells you before acting. You decide what to do with its output and are responsible for those decisions.
Voice and external channels
If you use dictation or voice conversation, the audio is processed to turn it into text and into a reply, as the privacy policy describes. If you link Telegram, the messages you exchange with Alma also travel over Telegram's infrastructure, a third party unrelated to AlmaOS governed by its own terms and privacy policy; do not send through that channel information you do not want to pass through it. Calls and alerts the Service receives or makes through its integrations are provided to the extent your plan and settings allow.
Personal data
The processing of your personal data is described in the privacy policy and the use of cookies in the cookie policy, which form part of these terms for information purposes.
Availability and changes to the Service
We work to keep the Service available continuously, but we do not guarantee it will be uninterrupted: there may be maintenance, third-party failures or force majeure. We may change, improve or withdraw features; if we withdraw an essential feature of your paid plan, we will tell you and you may cancel, with a proportionate refund of the paid but unused period where applicable.
Liability
We are liable for damage we cause by breaching these terms as the law provides. Except in cases of wilful misconduct or gross negligence, and to the extent the law allows, if you are a business or professional our total liability is limited to the amount you paid for the Service in the 12 months before the event, and we are not liable for loss of profit or indirect damage. Nothing here limits the mandatory rights consumer law gives you if you are a consumer.
Term and termination
These terms apply while you use the Service. You may stop using it and delete your account at any time. After deletion we handle your data according to the periods in the privacy policy. We may terminate the contract and close your account for a serious breach of these terms.
Changes to these terms
We may update these terms. When a change is material we will notify you by email with reasonable advance notice; if you disagree, you may cancel before it takes effect. Continuing to use the Service afterwards means you accept it.
Governing law and jurisdiction
These terms are governed by Spanish law. If you are a business or professional, the parties submit to the courts of Málaga (Spain), where Codelabs Studio S.L. has its registered office, waiving any other forum that might apply. If you are a consumer, the courts determined by mandatory consumer law will have jurisdiction (generally those of your place of residence) and, where the law allows, also those of Málaga; this does not limit any right that consumer law grants you. As a consumer you may also use the EU online dispute resolution platform (ec.europa.eu/consumers/odr).
Company details and contact
Owner: CODELABS STUDIO, S.L. Company number B88708797. Registered office: Paseo Federico García Lorca 6, 3º E, 29130 Alhaurín de la Torre (Málaga, Spain). Málaga Commercial Registry, sheet MA-198508, entry 1. For any question about these terms you can write to us at the address below.
How to reach us
For any question about these terms, write to privacidad@almaos.ai